Shipping policy

36z Fitness – Shipping Policy

Last Updated: June 2026

Thank you for shopping with 36z Fitness. This Shipping Policy outlines how digital and physical products are delivered to our customers.

Digital Products

Most products sold by 36z Fitness are digital products, including:

Training Programs
Custom Workout Plans
Nutrition Guides
E-books
Fitness Resources
Digital Downloads

Delivery Time

Digital products are typically delivered instantly after successful payment.

In some cases, delivery may take up to 24 hours due to payment verification or technical issues.

Delivery Method

Digital products are delivered through:

Email
Download Links
Customer Account Access
Secure Digital Delivery Platforms

Customers are responsible for providing a valid email address at checkout.

Custom Coaching Services

For personalised coaching services and custom plans:

Delivery times vary depending on the package purchased.
Initial plans are generally provided within 3–7 business days after all required information has been received.
Delays may occur if required client information is incomplete.

Physical Products

Where physical products are offered, including merchandise, supplements, accessories, or promotional items:

Processing Time

Orders are typically processed within 1–3 business days.

Processing times may increase during holidays, promotions, or periods of high demand.

Shipping Time

Estimated delivery times:

United Kingdom: 2–4 business days
Europe: 5–7 business days
International: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Tracking Information

Where available, tracking information will be provided via email once an order has been dispatched.

Incorrect Addresses

Customers are responsible for ensuring all shipping information is accurate.

36z Fitness is not responsible for delays, losses, or additional costs resulting from incorrect shipping details provided at checkout.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please contact our support team.

While we will work with shipping carriers to resolve issues, we cannot guarantee replacement or compensation for delays caused by third-party delivery services.

Damaged Deliveries

If a physical product arrives damaged, customers must contact us within 48 hours of delivery and provide: